When you place an order with us we ensure a smooth and timely delivery. The lead times for in stock products are up to 5-10 working days. Products which are out of stock (in production) will be delivered within 2-3 weeks. Usually we try to deliver as soon as possible but in busy summer period (May, June and July) lead time for in stock products is a bit longer – up to 14 days.

As soon as we’ll receive your order your goods will receive the proper care and attention from the time they are picked and packed in our warehouse to when they arrive at your door. We will send you an email with exact delivery date next day after receiving payment for your order.

If you would prefer to arrange your own haulage or collect yourself, we can have your order picked and packed in advance. You will have to call our warehouse and let them know when you want to collect your order. Please see our contacts page for warehouse or customer support number.

Please note that before making your purchase online, you must bear in mind that a clear and well detailed delivery instructions are required in all cases. Most of our products including lengths up to 4m are being delivered on a long wheel-based van (Mercedes Sprinter). Lengths over 4m are delivered on a larger, more heavier vehicle. The delivery vehicle is at least 2.4m wide and 3m high so please make sure there is sufficient space for easy access. The surface must be hard and level – it cannot be grass or inclined. Ensure your access is clear and wide enough and even for heavy goods transportation.

Consumers placing an order online at www.houselandholz.co.uk or over the phone, can cancel orders up to 14 days from receipt of delivery or collection of the order, as per Consumer Contracts Regulations, and receive a full refund excluding the cost of return shipping. The goods must not be installed and should be returned undamaged at the buyer’s cost, in their original packaging (if applicable), and should be fit for re-sale.

To request a return, please email our Customer support team [email protected]

Consumers wishing to cancel orders after 14 days of receipt of delivery or collection of the order, should contact our sales team ([email protected]) with the full order details. Once received, the request will be assessed.

Cancellations within this period are at the discretion of House Land Holz. If the cancellation request is accepted, any refund will exclude the cost of delivery, the cost of return shipping where applicable, and a stocking and administration charge of up to 25% of the order will apply.